Walking into a new salon can be a bit nerve-racking. You don't know the routine, the prices, or who you'll end up chatting to. So here's what a first visit with us looks like, from booking to the front door.
Booking
You can book online or by phone or text. For a first appointment there's a booking fee, which is taken off your total on the day if the appointment goes ahead. We send a confirmation text a few days before, and we ask you to reply to confirm.
Changing your mind
We ask for at least 48 hours' notice if you need to reschedule or cancel. For same-day bookings, a few hours' notice is needed. The details are on our cancellation policy page.
On the day
• There's free parking out the front, and street parking nearby
• We use Keune products, including PPD-free colour
• A small sustainability fee is added to each bill and donated to Sustainable Salons
• We ask clients to come alone where possible, so we can focus on you. Children who need a haircut need their own booking
Bring photos if you have them, and don't worry about explaining things perfectly. We'll ask questions and work it out together.